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URL: http://journal.rums.ac.ir/article-1-2232-en.html
Study of Satisfaction Rate from Family Physician Performance in Rural Areas of Bardsir in 2013: A Short Report
S. Khosravi[1], L. Asadi[2], M.R. Amiresmaeili[3], M. Jafari Sirizi[4], S. Mirzaei[5], Sh. Khosravi[6]
Received: 12/07/2014 Sent for Revision: 02/08/2014 Received Revised Manuscript: 06/08/2014 Accepted: 10/08/2014
Background and Objective: Assessment of patients satisfaction has become an important issue in evaluation of health services and it is also one of the qualified criteria of performance of health services providers. The objective of this study was to investigate the villagers satisfaction from the family physician program.
Materials and Methods: The present study was cross sectional which was carried out in Bardsir county in 2013. Data were collected by valid and reliable questionnaire to measure satisfaction within 8 different scope in 400 samples that were randomly selected. Data were analyzed by using independent t-test and ANOVA one-way.
Results: From 400 studied samples, 51% were female 49% male, 22% single and 78% were married.The highest and lowest levels of satisfaction were related to trust and patients belife in family physician performance (19.09) and waiting time for services (15.93).
Conclusion: According to this fact that the highest level of satisfaction was related to patient's trust and belief in family physician performance and the lowest one to waiting time for receiving family physician services، overall it is concluded that people are satisfied from family physician performance ،nevertheless policy makers and managers should pay special attention to the limitations and failures of the project.
Key words: Satisfaction, Family physician, Performance, Rural
Funding: This research was funded by Kerman University of Medical Sciences.
Conflict of interest: None declared.
Ethical approval: The Ethics Committee of Kerman University of Medical Sciences approved the study.
How to cite this article: Khosravi S, Asadi L, Amiresmaeili M, Jafari Sirizi M, Mirzaei S, Khosravi Sh. Study of Satisfaction Rate from Family Physicians Performance in Rural Areas of Bardsir in 2013: A Short Report. J RafsanjanUniv Med Sci 2014; 13(5): 498-94. [Farsi]
[1]- Ph.D Student in Health Services Management, Research Center for Health Services Management, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
(Corresponding Author) Tel: (034) 33529985, Fax: (034) 33529985, E-mail: khosravi.sajad@yahoo.com
[2]- The Head of Bardsir Health Insurance,Bardsir,Iran
[3]- Assistant Prof., Dept. of Health Services Management, Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
[4]-Member of Research Center for Health Services Management, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
[5]- Msc Student, Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
[6]- Dentistry Student, Research Center for Health Services Management, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
Received: 2014/07/12 | Accepted: 2014/12/3 | Published: 2014/12/3
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