Satisfaction of Janbazan and Azadegan Referring Health Center of Janbazan Foundation of Kerman City to Rcceive Medical Services in the Year 2003-2004

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  H. Shojaei Baghini^1* , N. Nakhaee²

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  1-Academic Member, University of Medical Sciences, Kerman, Iran

  2- Assistan Professor of Community Medicine, University of Medical Sciences, Kerman, Iran

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  Background: After 16 years from the end of "Holy Defense" we are still confronted with physical and mental ailments of "Janbazan" (devoted c o mbatants) and "Azadegan" (captives).

  Regarding the pivotal role of clients’ perspectives on health services quality this study was conducted to assess the level of satisfaction of Janbazan and Azadegan who referred to Bonyad Janbazan in Kerman city, from the health services quality.

  Matherials and Methods: In this cross-sectional study during a 4 months period in 2004, 384 individuals of Janbazan and Azadegan were randomly selected (one from every ten clients) and were interviewed by a questionnaire consisting baseline questions and also 31 questions requesting the clients' level of satisfaction using Likert scale ranging from highly unsatisfied (score 1) to highly satisfied (score 5). Content validity of the questionnaire was established by an extensive literature review and an experts panel. To examine the internal consistency Cronbach's alpha was calculated as 0.97.

  Results: The mean ( ± SD) of age of the sample was 39.2 ± 5.8 and 99.7% were male. The highest mean satisfaction score (3.5) was to the question asking "How were the behaviour of physician " in out patient services and the highest unsatisfaction rate (41.7%) was related to the results of therapeutic interventions offered by the physicians.

  Conclusion: The result clarifies the need for promotion in provision of health services to these brave individuals.

  Key words: Holy Defense, Health services, Client satisfaction

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  * Corresponding author:Tel: (0341) 2518309, Fax:(0341)3221671, E-mail: nakhaeen@yahoo.com

  Journal of Rafsanjan University of Medical Sciences and Health Services, 2005, 4(1): 41-48