Journal of Rafsanjan University of Medical Sciences
مجله دانشگاه علوم پزشکی رفسنجان
JRUMS
Medical Sciences
http://journal.rums.ac.ir
69
journal69
1735-3165
2008-7268
10.66224/jrums
fa
jalali
1401
2
1
gregorian
2022
5
1
21
2
online
1
fulltext
fa
بررسی میزان رضایتمندی بیماران از خدمات پرستاری در بیمارستان امام رضا(ع) شهر لار طی همهگیری کووید-19 در سال 1399: یک گزارش کوتاه
Investigating the Patients Satisfaction with Nursing Services in Imam Reza Hospital of Lar City during the Covid-19 Pandemic in 2020: A Short Report
پرستاري
Nursing
پژوهشي
Research
<span style="font-size:10pt"><span style="line-height:120%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman","serif""><b><span lang="FA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">زمینه و هدف:</span></span></span></b> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">ابعاد مختلف مراقبت پرستاری به­عنوان یک جزء اساسی از خدمات درمانی از اهمیت بسیاری در جلب رضایت بیمار برخوردار میباشند. این مطالعه با هدف تعیین میزان رضایت­مندی بیماران از خدمات پرستاری در بیمارستان امام رضا(ع) شهر لار </span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">طی همهگیری کووید-19</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> انجام شد.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:120%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman","serif""><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">مواد و روش­ها:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> در این مطالعه<b> </b>توصیفی که در سال 1399 انجام گردید، 190 بیمار بستری بهصورت نمونه­گیری در دسترس انتخاب شدند. اطلاعات با استفاده از پرسش­نامه استاندارد رضایت بیمار، با مصاحبه جمعآوری گردید. به منظور</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">تعیین</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">ارتباط متغیرها</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">از</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">آزمون­های</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">ضریب همبستگی </span></span></span>Pearson<span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> و</span></span></span>Spearmen <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> و آنالیز واریانس</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">یکطرفه استفاده شد</span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:120%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman","serif""><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">یافته­ها: </span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">میانگین و انحراف معیار سن بیماران 58/14</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"Cambria","serif"">±</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">63/47 سال بود. از مجموع 190 بیمار مورد بررسی، 110 نفر (</span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">58 د</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">رصد) مرد و 80 نفر (42 درصد) زن بودند. هم­چنین، سطح تحصیلات 63 نفر (2/33 درصد) زیر دیپلم، 28 نفر (7/14 درصد) دیپلم، 19 نفر (0/10 درصد) فوقدیپلم، 48 نفر (3/25 درصد) لیسانس و 32 نفر (8/16درصد) دارای تحصیلات فوقلیسانس بودند. نتایج نشان داد 24 نفر (6/12 درصد) نظرشان در مورد مؤلفههای رضایت­مندی ناراضی، 49 نفر (8/25 درصد) تا حدودی راضی، و 111 نفر (4/58 درصد) نظرشان در مورد این مؤلفه­ها کاملاً راضی بوده است.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:120%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman","serif""><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">نتیجهگیری:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> یافتهها نشان داد</span></span></span> <span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">اکثریت بیماران از خدمات ارائه شده توسط پرستاران، رضایت کامل دارند. ارتقاء کیفیت مراقبتهای پرستاری با اجرای برنامه<b></b>های آموزشی مدون و بررسی موارد نارضایتی جهت افزایش روز افزون میزان رضایت­مندی بیماران توصیه میگردد.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:120%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman","serif""><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin"">واژه­های کلیدی:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:120%"><span style="font-family:"B Nazanin""> رضایت­مندی بیمار، خدمات پرستاری، بیمارستان، کووید-19، شهر لار</span></span></span><span dir="LTR" style="font-size:4.0pt"><span style="line-height:120%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span dir="RTL" lang="AR-SA" style="font-size:3.0pt"><span style="line-height:145%"></span></span></b></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Background and Objectives: </span></b><span style="line-height:145%">Different dimensions of nursing care as a component of health care services are very important in satisfying the patient. This study was conducted to investigate the patients satisfaction with nursing services in Imam Reza hospital of Lar City during the Covid-19 pandemic.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Materials and Methods:</span></b><span style="line-height:145%"> In this descriptive study conducted in 2020, 190 hospitalized patients were selected by convenience sampling. Data were collected using a standard patient satisfaction questionnaire by interview. Pearson’s and Spearmen’s correlation coefficient tests and one-way analysis of variance were used to determine the relationship between the variables.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Results: </span></b><span style="line-height:145%">The mean and standard deviation of patients 39; age was 47.63±14.58 years. Out of 190 respondents (patients), 110 were men (58%) and 80 were women (42%). Also, 63 people (33.2%) had undergraduate education, 28 (14.7%) had a diploma, 19 (10.0%) had an associate degree, 48 (25.3%) had a bachelor’s degree, and 32 (16.8%) had a master's degree. 24 people (12.6%) were dissatisfied with their opinion on the components of satisfaction, 49 (25.8%) were somewhat satisfied, and 111 (58.4%) were completely satisfied with their opinion on these components.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Conclusion:</span></b><span style="line-height:145%"> The findings of this study showed that the majority of patients had full satisfaction with nursing services. It is recommended to improve the quality of nursing care by implementing educational programs and assessing the reasons for patient dissatisfaction to increase patient satisfaction.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Key words:</span></b><span style="line-height:145%"> Patient satisfaction, Nursing services, Hospital, Covid-19, Lar City</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%"></span></b></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Funding:</span></b><span style="line-height:145%"> This study was funded by Shiraz University of Medical Sciences.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Conflict of interest:</span></b><span style="line-height:145%"> None declared.</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">Ethical approval:</span></b><span style="line-height:145%"> The Ethics Committee of Shiraz University of Medical Sciences approved the study (IR.SUMS.REC.1399.886).</span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%"></span></b></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:145%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman","serif""><b><span style="line-height:145%">How to cite this article:</span></b><span style="line-height:145%"> Shafiei Mohammad Reza, Haghshenas Hajar, Shafiei Nasimeh, Bazrafshan Mohammad-Rafi, Bazrafcan Leila. Investigating the Patients Satisfaction with Nursing Services in Imam Reza Hospital of Lar City during the Covid-19 Pandemic in 2020: A Short Report. <i>J Rafsanjan Univ Med Sci</i> 2022; 21 (02): 245-54. [Farsi] </span><span dir="RTL" lang="AR-SA" style="font-size:9.0pt"><span style="line-height:145%"><span style="font-family:Nazanin"></span></span></span></span></span></span></span></span><br>
رضایتمندی بیمار, خدمات پرستاری, بیمارستان, کووید-19, شهر لار
Patient satisfaction, Nursing services, Hospital, Covid-19, Lar City
245
254
http://journal.rums.ac.ir/browse.php?a_code=A-10-5740-1&slc_lang=fa&sid=1
Mohammad Reza
Shafiei
محمدرضا
شفیعی
Jupiter782.782@gmail.com
6900319475328460049862
6900319475328460049862
No
Larestan University of Medical Sciences, Larestan, Iran
دانشکده علوم پزشکی لارستان، لارستان، ایران
Hajar
Haghshenas
هاجر
حق شناس
haghshenah@gmail.com
6900319475328460049863
6900319475328460049863
No
School of Nursing, Gerash University of Medical Sciences, Gerash, Iran
دانشکده پرستاری، دانشکده علوم پزشکی گراش، گراش، ایران
Nasimeh
Shafiei
نسیمه
شفیعی
shafieinasim@yahoo.com
6900319475328460049864
6900319475328460049864
No
Larestan University of Medical Sciences, Larestan, Iran
دانشکده علوم پزشکی لارستان، لارستان، ایران
Mohammad-Rafi
Bazrafshan
محمدرفیع
بذرفشان
m.bazrafshan@larums.ac.ir
6900319475328460049865
6900319475328460049865
Yes
Larestan University of Medical Sciences, Larestan, Iran
دانشکده علوم پزشکی لارستان، لارستان، ایران
Leila
Bazrafcan
لیلا
بذرافکن
bazrafkanl@sums.ac.ir
6900319475328460049866
6900319475328460049866
No
Shiraz University of Medical Sciences, Shiraz, Iran
دانشگاه علوم پزشکی شیراز، شیراز، ایران