Journal of Rafsanjan University of Medical Sciences
مجله دانشگاه علوم پزشکی رفسنجان
JRUMS
Medical Sciences
http://journal.rums.ac.ir
69
journal69
1735-3165
2008-7268
10.66224/jrums
fa
jalali
1402
5
1
gregorian
2023
8
1
22
5
online
1
fulltext
fa
بررسی میزان رضایتمندی مراجعین به مراکز خدمات جامع سلامت
شهری انار در طی همهگیری کووید-19 در سال 1400:
یک گزارش کوتاه
Satisfaction Assessment of Clients Referred to Urban Health Centers of Anar City During the COVID-19 Pandemic in 2021: A Short Report
بهداشت
Environmental Health
پژوهشي
Research
<div>
<div class="WordSection1"><span style="page:WordSection1"><span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><a name="_Hlk113374001"><b><span lang="FA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">زمینه و هدف: </span></span></span></b></a><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">رضایت­مندی از خدمات</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">ارائه</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">شده</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">در</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">مراکز</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">بهداشت از ابزارهای ارتقاء کیفیت خدمات می­باشد. مطالعه حاضر با هدف تعیین میزان رضایت­مندی در مراجعین به مراکز خدمات جامع سلامت شهری انار در طی همه­گیری کووید-19 انجام شد.</span></span></span><i></i></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><a name="_gjdgxs"></a><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">مواد و روش­ها:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> این مطالعه توصیفی در میان 322 نفر از مراجعین مراکز خدمات جامع سلامت انجام شد.</span></span></span><i> </i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">داده­ها با استفاده از آمار توصیفی و آزمون­ </span></span></span><i>t</i><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> مستقل و آنالیز واریانس یکطرفه تجزیه و تحلیل شدند.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">یافته­ها:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> در مطالعه حاضر، کمترین میزان رضایت از زمان انتظار برای </span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">دریافت خدمات و واحد ارائه خدمات سلامت روان گزارش شد. در مورد میزان رضایت از</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> مهارت­های آموزشی (66/72 درصد)، ارتباطی (11/71 درصد) و مهارت مراقبتی پرسنل (97/72 درصد) از مراجعین، گزینه زیاد و خیلی زیاد را انتخاب کرده بودند</span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">.</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">نتیجه­گیری:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> رضایت­مندی مراجعین از خدمات بهداشتی در دوران همه­گیری کووید-19 از وضعیت نسبتاً مطلوبی برخوردار بود. کاهش عوامل نارضایتی و ارتقاء رضایت­مندی از خدمات ارائه شده به ویژه خدمات سلامت روان و دندان­پزشکی پیشنهاد میشود.</span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""></span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">واژه­های کلیدی:</span></span></span></b><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> رضایت­ بیمار، خدمات</span></span></span><span lang="FA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""> سلامت</span></span></span><span lang="AR-SA" style="font-size:12.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin"">، کووید-19، مراکز سلامت، شهر انار</span></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:117%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><span lang="AR-SA" style="font-size:1.0pt"><span style="line-height:117%"><span style="font-family:"B Nazanin""></span></span></span></span></span></span></span></span></span></div>
<div aria-label="شکستن صفحه" class="cke_pagebreak" contenteditable="false" data-cke-display-name="pagebreak" data-cke-pagebreak="1" style="page-break-after:always" title="شکستن صفحه"></div><span style="font-size:10pt"><span style="line-height:135%"><span style="direction:rtl"><span style="unicode-bidi:embed"><span style="font-family:"Times New Roman",serif"><span lang="AR-SA" style="font-size:1.0pt"><span style="line-height:135%"><span style="font-family:"B Nazanin""></span></span></span></span></span></span></span></span><br>
</div>
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<div style="text-align: justify;"><span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><a name="_Hlk114425361"><b><span style="font-size:9.0pt"><span style="line-height:150%">Background and Objectives:</span></span></b></a><span style="font-size:9.0pt"><span style="line-height:150%"> S</span></span><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%">atisfaction with the services provided in health centers is one of the tools to improve the quality of services. The present study was carried out with the aim of determining the level of satisfaction among the clients of Anar urban comprehensive health service centers during the covid-19 epidemic.</span></span><span style="font-size:9.0pt"><span style="line-height:150%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Materials and Methods:</span></span></b><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%"> This descriptive study was conducted among 322 clients of comprehensive health service centers. The data were analyzed using descriptive statistics, independent t-test, and one-way analysis of variance.</span></span><span style="font-size:9.0pt"><span style="line-height:150%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Results:</span></span></b><span style="font-size:9.0pt"><span style="line-height:150%"> In the present study, </span></span><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%">the lowest level of satisfaction was reported from the waiting time to receive services and the unit providing mental health services. Regarding the level of satisfaction with educational skills, communication skills, and care skills of the personnel respectively 72.66%, 71.11%, and 72.97% of the clients chose the options high and very high.</span></span><b><span dir="RTL" lang="AR-SA" style="font-size:9.0pt"><span style="line-height:150%"></span></span></b></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Conclusion:</span></span></b><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%"> Clients' satisfaction with health services during the Covid-19 epidemic </span></span><span style="font-size:9.0pt"><span style="line-height:150%">was relatively favorable</span></span><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%">.</span></span> <span lang="EN" style="font-size:9.0pt"><span style="line-height:150%">It is recommended to reduce dissatisfaction factors and improve satisfaction with the services provided, especially mental health and dental services.</span></span><span style="font-size:9.0pt"><span style="line-height:150%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Key words:</span></span></b><span style="font-size:9.0pt"><span style="line-height:150%"> Patient satisfaction, Health services, COVID-19, Health centers, Anar City</span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><span style="font-size:9.0pt"><span style="line-height:150%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Funding:</span></span></b><span style="font-size:9.0pt"><span style="line-height:150%"> This study was funded by Rafsanjan University of Medical Sciences.</span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Conflict of interest:</span></span></b><span style="font-size:9.0pt"><span style="line-height:150%"> None declared.</span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="font-size:9.0pt"><span style="line-height:150%">Ethical approval:</span></span></b><span style="font-size:9.0pt"><span style="line-height:150%"> The Ethics Committee of Rafsanjan University of Medical Sciences approved the study (IR.RUMS.REC.1399.120).</span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><span style="font-size:9.0pt"><span style="line-height:150%"></span></span></span></span></span></span></span><br>
<span style="font-size:10pt"><span style="line-height:150%"><span style="tab-stops:-45.0pt"><span style="text-autospace:none"><span style="font-family:"Times New Roman",serif"><b><span style="line-height:150%">How to cite this article:</span></b><b> </b><span style="font-size:9.0pt"><span style="line-height:150%">Tabatabaei Seyed Zia, Neshan Mahdi, Ahmadinia Hassan, Lotfipur Rafsanjani Seyedeh Shirin, Abdolkarimi Mahdi. Satisfaction Assessment of Clients Referred to Urban Health Centers of Anar City During the COVID-19 Pandemic in 2021: A Short Report</span></span><span lang="EN" style="font-size:9.0pt"><span style="line-height:150%">. </span></span><i><span style="font-size:9.0pt"><span style="line-height:150%">J Rafsanjan</span></span></i><span style="font-size:9.0pt"><span style="line-height:150%"> <i>Univ Med Sci</i> 2023; 22 (5): 539-48. [Farsi]</span></span> <b><span style="font-size:8.0pt"><span style="line-height:150%"></span></span></b></span></span></span></span></span><br>
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<span style="line-height:115%"><span style="unicode-bidi:embed"><span style="font-size:12.0pt"><span style="line-height:115%"><span style="font-family:"Times New Roman",serif"></span></span></span></span></span></div>
رضایت بیمار, خدمات سلامت, کووید-19, مراکز سلامت, شهر انار
Patient satisfaction, Health services, COVID-19, Health centers, Anar City
539
548
http://journal.rums.ac.ir/browse.php?a_code=A-10-6240-1&slc_lang=fa&sid=1
Seyed Zia
Tabatabaei
سید ضیاء
طباطبایی
seyedzia2003@yahoo.com
6900319475328460054801
6900319475328460054801
No
دانشگاه علوم پزشکی رفسنجان
mahdi
neshan
مهدی
نشان
mahdi.1995.b.r@gmail.com
6900319475328460054802
6900319475328460054802
No
دانشگاه علوم پزشکی رفسنجان
Hassan
Ahmadinia
حسن
احمدی نیا
h.ahmadinia@gmail.com
6900319475328460054803
6900319475328460054803
No
دانشگاه علوم پزشکی رفسنجان
Seyedeh Shirin
Lotfipur Rafsanjani
سیده شیرین
لطفی پور رفسنجانی
lotfipur.shirin@gmail.com
6900319475328460054804
6900319475328460054804
No
دانشگاه علوم پزشکی رفسنجان
mahdi
Abdolkarimi
مهدی
عبدالکریمی
mahdi_13581@yahoo.com
6900319475328460054805
6900319475328460054805
Yes
دانشگاه علوم پزشکی رفسنجان