Volume 16, Issue 6 (10-2017)
JRUMS 2017, 16(6): 529-540 |
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Khoshab H, Seyed bagheri S H, piri A, Mahdizadeh M, Khoshab M, Sayadi A. Evaluating the Role of Law Enforcement of Productivity Improvement and Performance Based Pay Plan in Patients' Satisfaction in Kerman and Sistan and Balouchestan (South East of Iran) State Hospitals in 2016. JRUMS 2017; 16 (6) :529-540
URL: http://journal.rums.ac.ir/article-1-3765-en.html
URL: http://journal.rums.ac.ir/article-1-3765-en.html
Rafsanjan University of Medical Science
Keywords: Productivity Improvement Law, Performance based pay plan, Patients' satisfaction, South east of Iran
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Evaluating the Role of Law Enforcement of Productivity Improvement and Performance Based Pay Plan in Patients' Satisfaction in Kerman and Sistan and Balouchestan (South East of Iran) State Hospitals in 2016
H.Khoshab[1], S. H. Seyed bagheri[2], A. piri[3], M. Mahdizadeh[4], M. Khoshab[5], A. Sayadi[6]
Received: 29/04/2017 Sent for Revision: 27/05/2017 Received Revised Manuscript: 11/02/2017 Accepted: 16/09/2017
Background and Objective: Satisfaction is one of the health dimensions and in lack of attention to patient's satisfaction, health system has acted contrary to its mission. The patient's satisfaction is apparent and doing measures to increase job satisfaction in nurses can improve the quality of care and patient's satisfaction. The aim of this study was to evaluate the role of law enforcement of productivity improvement and performance based pay plan in patients' satisfaction.
Materials and Methods: In this descriptive study, in two stages within 4 years, 500 patients’ satisfaction was measured by Patient Satisfaction Instrument (PSI) before and after the law enforcement of productivity improvement and performance based pay plan and the impact of this legislation on patients' satisfaction was evaluated. Independent t-test was used to evaluate the overall average of patients' satisfaction before and after implementing the rules.
Results: The study findings showed that the average of overall patients' satisfaction of nursing care before (3.19±0.41) and after (3.57±0.16) the law enforcement of productivity improvement and performance based pay plan had not increased significantly (P=0.721).
Conclusion: Probably law enforcement of productivity improvement and performance based pay plan does not have significant impact on patients' satisfaction of nursing care while in explaining the principles of these laws, one of the intended purposes is increasing the efficiency and effectiveness of health measures. It seems that implementation of such rules could not create an incentive for nursing staff to enhance their effectiveness and thereby increase patients' satisfaction.
Key words: Productivity Improvement Law, Performance based pay plan, Patients' satisfaction, South east of Iran
Funding: This research was funded by Research Committee of Bam University of Medical Sciences.
Conflict of interest: None declared.
Ethical approval: The Ethics Committee of Bam University of Medical Sciences approved the study (Ethical code: MUBAM.REC.1395.24).
How to cite this article: Khoshab H, Seyed bagheri S.H, Piri A, Mahdizadeh M, Khoshab M, Sayadi A. Evaluating the Role of Law Enforcement of Productivity Improvement and Performance Based Pay Plan in Patients' Satisfaction in Kerman and Sistan and Balouchestan (South East of Iran) State Hospitals in 2016. J Rafsanjan Univ Med Sci 2017; 16(6): 529-40. [Farsi]
[1]- PhD Student of Nursing, Zeinab School of Nursing and Midwifery, Bam University of Medical Sciences, Bam, Iran
H.Khoshab[1], S. H. Seyed bagheri[2], A. piri[3], M. Mahdizadeh[4], M. Khoshab[5], A. Sayadi[6]
Received: 29/04/2017 Sent for Revision: 27/05/2017 Received Revised Manuscript: 11/02/2017 Accepted: 16/09/2017
Background and Objective: Satisfaction is one of the health dimensions and in lack of attention to patient's satisfaction, health system has acted contrary to its mission. The patient's satisfaction is apparent and doing measures to increase job satisfaction in nurses can improve the quality of care and patient's satisfaction. The aim of this study was to evaluate the role of law enforcement of productivity improvement and performance based pay plan in patients' satisfaction.
Materials and Methods: In this descriptive study, in two stages within 4 years, 500 patients’ satisfaction was measured by Patient Satisfaction Instrument (PSI) before and after the law enforcement of productivity improvement and performance based pay plan and the impact of this legislation on patients' satisfaction was evaluated. Independent t-test was used to evaluate the overall average of patients' satisfaction before and after implementing the rules.
Results: The study findings showed that the average of overall patients' satisfaction of nursing care before (3.19±0.41) and after (3.57±0.16) the law enforcement of productivity improvement and performance based pay plan had not increased significantly (P=0.721).
Conclusion: Probably law enforcement of productivity improvement and performance based pay plan does not have significant impact on patients' satisfaction of nursing care while in explaining the principles of these laws, one of the intended purposes is increasing the efficiency and effectiveness of health measures. It seems that implementation of such rules could not create an incentive for nursing staff to enhance their effectiveness and thereby increase patients' satisfaction.
Key words: Productivity Improvement Law, Performance based pay plan, Patients' satisfaction, South east of Iran
Funding: This research was funded by Research Committee of Bam University of Medical Sciences.
Conflict of interest: None declared.
Ethical approval: The Ethics Committee of Bam University of Medical Sciences approved the study (Ethical code: MUBAM.REC.1395.24).
How to cite this article: Khoshab H, Seyed bagheri S.H, Piri A, Mahdizadeh M, Khoshab M, Sayadi A. Evaluating the Role of Law Enforcement of Productivity Improvement and Performance Based Pay Plan in Patients' Satisfaction in Kerman and Sistan and Balouchestan (South East of Iran) State Hospitals in 2016. J Rafsanjan Univ Med Sci 2017; 16(6): 529-40. [Farsi]
[2]- PhD Student of Nursing, School of Nursing and Midwifery, Rafsanjan University of Medical Sciences, Rafsanjan, Iran
(Corresponding Author) Tel:(034)34255900, Fax: (034)34258497, Email: hamidsiba@gmail.com
(Corresponding Author) Tel:(034)34255900, Fax: (034)34258497, Email: hamidsiba@gmail.com
[3]- MSC of Nursing Education, Zabol University of Medical Sciences, Zabol, Iran4
[4]- MSC of Nursing Education, Emergency department, Isfahan University of Medical Sciences, Isfahan, Iran
[5]- BS of Nursing, Kerman Regional Army Hospital 579, Kerman, Iran
[6]- Department of Social Determinants of Health Research, Rafsanjan University of Medical Sciences, Rafsanjan, Iran
Type of Study: Research |
Subject:
مديريت و اطلاع رساني پزشكي
Received: 2017/04/15 | Accepted: 2017/09/16 | Published: 2017/10/9
Received: 2017/04/15 | Accepted: 2017/09/16 | Published: 2017/10/9
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