Volume 22, Issue 5 (8-2023)                   JRUMS 2023, 22(5): 539-548 | Back to browse issues page

Ethics code: IR.RUMS.REC.1399.120

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Tabatabaei S Z, neshan M, Ahmadinia H, Lotfipur Rafsanjani S S, Abdolkarimi M. Satisfaction Assessment of Clients Referred to Urban Health Centers of Anar City During the COVID-19 Pandemic in 2021: A Short Report. JRUMS 2023; 22 (5) :539-548
URL: http://journal.rums.ac.ir/article-1-6924-en.html
Abstract:   (498 Views)
Background and Objectives: Satisfaction with the services provided in health centers is one of the tools to improve the quality of services. The present study was carried out with the aim of determining the level of satisfaction among the clients of Anar urban comprehensive health service centers during the covid-19 epidemic.
Materials and Methods: This descriptive study was conducted among 322 clients of comprehensive health service centers. The data were analyzed using descriptive statistics, independent t-test, and one-way analysis of variance.
Results: In the present study, the lowest level of satisfaction was reported from the waiting time to receive services and the unit providing mental health services. Regarding the level of satisfaction with educational skills, communication skills, and care skills of the personnel respectively 72.66%, 71.11%, and 72.97% of the clients chose the options high and very high.
Conclusion: Clients' satisfaction with health services during the Covid-19 epidemic was relatively favorable. It is recommended to reduce dissatisfaction factors and improve satisfaction with the services provided, especially mental health and dental services.
Key words: Patient satisfaction, Health services, COVID-19, Health centers, Anar City

Funding: This study was funded by Rafsanjan University of Medical Sciences.
Conflict of interest: None declared.
Ethical approval: The Ethics Committee of Rafsanjan University of Medical Sciences approved the study (IR.RUMS.REC.1399.120).

How to cite this article: Tabatabaei Seyed Zia, Neshan Mahdi, Ahmadinia Hassan, Lotfipur Rafsanjani Seyedeh Shirin, Abdolkarimi Mahdi. Satisfaction Assessment of Clients Referred to Urban Health Centers of Anar City During the COVID-19 Pandemic in 2021: A Short Report. J Rafsanjan Univ Med Sci 2023; 22 (5): 539-48. [Farsi]

Full-Text [PDF 431 kb]   (333 Downloads) |   |   Full-Text (HTML)  (300 Views)  
Type of Study: Research | Subject: Environmental Health
Received: 2023/03/16 | Accepted: 2023/06/25 | Published: 2023/08/19

1. Kinyenje ES, Yahya TA, Degeh MM, German CC, Hokororo JC, Mohamed MA, et al. Clients satisfaction at primary healthcare facilities and its association with implementation of client service charter in Tanzania. PLoS One 2022; 17(8): e0272321.
2. Ferreira DC, Vieira I, Pedro MI, Caldas P, Varela M. Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis. Healthcare 2023; 11(5): 639.
3. Abedi G, Ahmadi Dashtian A, Rostami F, Norrollahi H, Flah M. Maternal Satisfaction with Health and Healthcare Services: A Survey in Northern Iran. IJHR 2013; 2(1): 45-8.
4. Yeh MY WS, Tung TH. The relation between patient education, patient empowerment and patient satisfaction: A cross-sectional-comparison study. Appl Nurs Res 2018; 39: 11-7.
5. Batbaatar E, Dorjdagva J, Luvsannyam A, Savino MM, Amenta P. Determinants of patient satisfaction: a systematic review. Perspect Public Health 2017; 137(2): 89-101.
6. Burgener AM. Enhancing communication to improve patient safety and to increase patient satisfaction. HCM 2020; 39(3): 128-32.
7. Thornton RD, Nurse N, Snavely L, Hackett-Zahler S, Frank K, DiTomasso RA. Influences on patient satisfaction in healthcare centers: a semi-quantitative study over 5 years. BMC Health Serv Res 2017; 17(1): 1-9.
8. Baghianimoghadam MH, Gerayllo S, Sharifi E, Sharifi E, Pourmazar V, Dehghan A, et al. A survey of client satisfaction on service delivery in urban health centers of Yazd. JCHR 2014; 3(1): 59-66.
9. Zuckerman M, Li C, Diener EF. Societal conditions and the gender difference in well-being: Testing a three-stage model. Pers Soc Psychol Bull 2017; 43(3): 329-36.
10. Pearcey SM, Zhan GQ. A comparative study of American and Chinese college students’ motives for food choice. Appetite 2018; 123: 325-33.
11. Jeong YJ, Bajgai J, Kim JK, Ahn DW, Kim YJ, Kim H-J, et al. Positive Impact on Public Perception toward Commune Health Stations (CHSs) in Rural Areas of Tyuen Quang Province, Vietnam, Following the Application of the Development Program for the Capacity-Building of CHSs. IJERPH 2022; 20(1): 754.
12. Ahmed HM. Women’s Satisfaction with Primary Health Care Services in Al-Hosienia District, Sharkia Governorate, Egypt. EJCM 2022; 40(2): 121-7.
13. Bako IA, Sasetu SI, Joshua AI, Rimamnunra GN. Are clients satisfied with communication with health workers? A study among pregnant women attending primary health care centers in Nasarawa State, Nigeria. AJRH 2022; 26(6): 55-63.
14. Muyeed A, Siddiqi M, Alam N. Influential determinants of patient satisfaction with primary health care services from community clinics: A micro survey in Bangladesh. JCBR 2020; 4(2): 1-7.
15. Choudhary S, Sen N, Thakker J, Patel D, Joshi R. Assessment of patient satisfaction toward dental care services of patients visiting dental schools in Udaipur, Rajasthan, India. J Oral Care Res 2017; 5(1): 34-41.‌

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Journal of Rafsanjan University of Medical Sciences

Designed & Developed by : Yektaweb